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What are my Trusted Friends' responsibilities?

By accepting the role of Trusted Friend, they agree to inform AfterWord of your death, however far in the future that may be. And of course, they agree to do this only if it is true. Trusted Friends should remember to keep their password secure and their email address up to date in their account settings.

Why do you recommend more than 1 Trusted Friend?

The more Trusted Friends you have, the more likely it is that one of them will be among the first to learn of your passing and able to inform AfterWord quickly. Having several Trusted Friends also provides some added assurance of privacy, since all Trusted Friends will be informed immediately when any Trusted Friend submits a Declaration of Passing for your account. It may also be thoughtful to share the tasks of acting on your requests and spreading the news of your death among several Trusted Friends.

Whom should I choose as my Trusted Friends?

You should choose someone you believe will respect your privacy and whom you trust. You might consider people who would likely be involved in wrapping up your affairs. Family members, close friends from different circles, or a financial or legal adviser are good options. Before accepting the role of Trusted Friend they must first agree to the AfterWord User Agreement and Privacy Statement. You can remove or add Trusted Friends at any time, as appropriate.

Are my Trusted Friends informed of who my other Trusted Friends are?

No, not until one of them has made a Declaration of Passing for you. When that happens, all Trusted Friends will be informed by email and then can see a full list of your Trusted Friends, with any contact information or image/avatar you have chosen to include for them. They also see which Trusted Friend made the declaration. Only after the period of delay you select passes (minimum 1 hour) will your account be activated and your message delivery schedule become active.

Can I leave an audio or video message?

You can record an audio or video message and provide a link to it, or instructions where to find it on a physical storage medium. Then you can choose who you want to receive it and when, by sharing the location in a message. For security reasons, AfterWord does not allow the uploading of files directly to the site.

Can I send a message to multiple recipients?

Yes. You can add multiple recipients to a message, without restrictions. The list of recipients will be included at the top of each message.

Can I attach files to my messages?

No. To ensure your and AfterWord's optimal security we do not allow files to be uploaded. However, you can add a link within your message to direct the recipient to files stored online or a web address, for example photos, videos, blog posts, social media sites, or online data storage..

How do you notify my message recipients they have a message from me?

The recipient will receive an email from AfterWord stating that you have left them a posthumous message. Your message will be included in this same email.

Is there a limit to the number of messages I can send?

No, there is no limit if you have a premium (paid) account. The free version allows you to write up to 3 messages. In all cases, you can edit or delete messages at any time.

Why should I set a delay before my messages are sent out?

For each message, depending on its content and the recipient, it is important to think about how soon after your death you want it to be delivered. You may want someone to receive it quickly, even before your funeral. On the other hand some messages might be best received weeks, months or even years after you’re gone. You can choose a different delivery delay for each of your messages.

Does my information on AfterWord qualify as a legal will?

No. Your messages and remarks are intended to be statements of your wishes or thoughts that you want to share with your survivors. Any requests or instructions you leave for people are not legally binding so do not have the legal force of a will. Inheritance laws vary from state to state and country to country, and a legal will and testament must adhere to local laws and be formalized and witnessed. Please note that AfterWord does not provide legal advice nor make any claims about the enforceability or legality of any information you share with your survivors.

How does the Declaration of Passing process work?

Any of your Trusted Friends, upon first learning of your death, are permitted to make a Declaration of Passing for your account. During the period of delay that you choose on your Trusted Friends page (minimum 1 hour), you or any of your Trusted Friends can cancel the Declaration of Passing if they believe it was made in error. This delay is for added security, in the event of a false declaration of your death. You and your other Trusted Friends are informed of any declaration by an immediate email and text message and so can cancel a false notification before access is provided. When the Declaration of Passing is confirmed, delivery of your individual messages begins according to the schedule you set up for each recipient in My Messages.

Can I require that two or more Trusted Friends are needed to confirm a Declaration of Passing?

Yes. This provides an added degree of protection against an accidental or false Declaration of Death. However it could also delay your Trusted Friends in gaining prompt access to the information you have left for them, so it is an optional feature.

Am I notified if a Trusted Friend makes a false Declaration of Passing about me?

Yes. We will immediately send an email to your primary and optional secondary email. You will also be sent an SMS to your mobile phone, if you filled out the optional phone number text field in your Account details. The email you receive will have a link that will allow you to quickly cancel the declaration and block access to your information. Your other Trusted Friends will receive the same notifications and can also cancel a Declaration of Passing if they believe it was made in error.

How do you keep my information secure?

AfterWord uses advanced 256-bit encryption and secure servers located in the US and mirrored in dozens of locations around the world. To prevent unauthorized access, we have implemented physical, electronic, and managerial procedures to safeguard and secure the information we collect. We will never share, use, sell or access your information without previous authorization from you.
When you pass away your Trusted Friends will "activate" your account, gaining access to the list of other Trusted Friends and initiating the sending of your messages. However, you can set a delay period and require confirmation from a second Trusted Friend, and any Declaration of Passing triggers instant notification by email and SMS text to you and all your other Trusted Friends. A false Declaration of Passing can therefore be blocked before any messages are sent.

What if I forget my password?

You can request a new password at any time. We will send an email to your primary email address as well as to your (optional) secondary email address, with a secure link to reset your password. You can also require a security question to be answered in order to change your password. This is found in My Account under Additional Security Settings.

What happens if I change my email address?

You can change your primary and secondary email anytime. If you change your primary email, which is used as your User ID for logging in, the new email will replace the old one completely, including as your User ID. Your password will not be affected.

Why aren't AfterWord passwords saved by my browser?

Your security is important, both to you and to us. While saving passwords in your browser is convenient, it provides a very easy way for anyone with access to your computer to access any of your online accounts. This is much harder if the password is not saved automatically. We require a minimum of 7 characters and suggest you use a unique password, rather than one you use on other sites. If you forget your password and need to reset it, you can do so easily from the login page. However we suggest that you set up a security question and require it's use for resetting your password. Otherwise, anyone with access to your computer and email (does your browser remember your email password?) can easily request a new password for any accounts that you have. With our suggested security procedures, this is not possible.

Why should I use a security question?

MortalPortal, LabelHomeWelcomeToMortalPortal We recommend a security question for optimal security. Requiring a security question for resetting your password protects you in case your email password is ever compromised. A security question also protects your account after you have passed on. Furthermore, we do not allow AfterWord passwords to be saved in your browser, since stored passwords are a significant yet avoidable security risk. The privacy and security of your information is paramount, so we advise using all the available tools to protect it.